Felicia Torres is an automotive service advisor and industry consultant with 13 years of experience in dealership operations, service department management, and customer relations. Based in Dallas, she has worked with both domestic and import car brands, helping dealerships optimize their service workflows and improve customer satisfaction scores. Felicia is a certified automotive service writer through NADA Academy and holds a degree in Business Management from Texas Woman's University. She is passionate about transparency in automotive repair and frequently addresses consumer questions about service pricing, warranty claims, and maintenance schedules. Felicia also volunteers with a regional workforce development program that trains underrepresented individuals for careers in the automotive industry.